Cancellation and Refund Policy

You may cancel your GroceryShop.ai subscription at any time through the Stripe customer portal accessible from your account settings, or by contacting support@groceryshop.ai. Upon cancellation: (a) your subscription will not renew at the end of the current billing period; (b) you will retain access to paid features through the end of the current billing period; and (c) your account will automatically revert to the free tier after the paid period ends. No cancellation fees apply.

Refund requests are evaluated on a case-by-case basis. To request a refund, contact support@groceryshop.ai with your billing email address and the reason for your request. Refunds may be issued in the following circumstances: (a) a verifiable technical defect in the Service that prevented you from using paid features during the billing period; (b) duplicate charges or billing errors; or (c) within 48 hours of an initial subscription purchase if no paid features were materially used. Refunds are processed through Stripe to your original payment method and may take 5–10 business days to appear on your statement. We reserve the right to deny refund requests that do not meet the criteria above.

Grocery purchases and retailer transactions are between you and the retailer. Quigglys LLC does not process, facilitate, or guarantee any retailer transaction. Refunds, returns, substitutions, and order disputes for grocery purchases must be resolved directly with the applicable retailer. GroceryShop.ai has no authority or ability to issue refunds for retailer purchases.

We reserve the right to change subscription pricing. If we increase the price of your current plan, we will provide at least 30 days' written notice before the change takes effect. You may cancel before the new price takes effect. Continued use after the price change constitutes acceptance of the new price.

The free tier of GroceryShop.ai is provided at no cost and may be modified, limited, or discontinued at any time without prior notice. No refunds or credits are owed in connection with changes to the free tier.

GroceryShop.ai will never charge your payment method without your explicit action. Subscription charges occur only after you: (a) select a paid plan; (b) complete Stripe's hosted checkout flow; and (c) confirm your payment. Retailer checkout is a separate process handled entirely by the retailer.

For billing questions, refund requests, or cancellation assistance, contact us at: Quigglys LLC, support@groceryshop.ai.