How can we help?

For sign-in, data export, or deletion help, use the email address associated with your GroceryShop.ai account. Never send retailer passwords, one-time codes, payment details, or access tokens.

Include the retailer banner, approximate time, and the step where the connection stopped. Do not include screenshots containing account or payment information.

Support requests are reviewed during Central Time business hours. A staffed ticket provider and published service-level target must be connected before paid beta.